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Managing Subscriptions

I want to pause, delay, or skip my order.

👉 Log into your account here and scroll to the subscription you want to modify.

TO SKIP:

👉 Click the ‘Skip ⏯’ button.

👉 Select whether you’d like to fully skip your order, half skip, or gift to a friend.

TO PAUSE

👉 Click 'More...' then 'Pause'

If you'd rather we do it for you – pop us over an email at hello@gethomethings.com.

My orders are coming too often.

👉 Log into your account here.

👉 Scroll down to the subscription you want to modify and click the ‘... More’ button.

👉 Then click ‘Edit frequency’.

👉 Use the drop down at the top to choose how often you’d like to order to come from now on, and select your next order date on the calendar.

If you have multiple products in your subscription, and want them to come at different frequencies, ‘split subscription’ first, then change the frequencies following the instructions above.

If you'd rather we do it for you – pop us over an email at hello@gethomethings.com.

I want to add a new product to my order.

👉 Log into your account here and scroll down the subscription you want to add a product to.

👉Click ▀▄ Edit Products’ button.

👉 Scroll to the ‘Add to your next order’ section and click ‘+’ on the product you want to add.

👉 Select whether you'd like it as a one-off or to add it to your subscription.

If you'd rather we do it for you – pop us over an email at hello@gethomethings.com..

I want my different products to come at different frequencies.

👉 Log into your account here and scroll to the subscription you want to click.

👉 'More...' then 'Split Subscription'

👉 Select the products that you'd like to move onto a separate frequency and click confirm.

If you'd rather we do it for you – pop us over an email at hello@gethomethings.com.

I’m going away for a while and want to pause my orders

You can change the date of your next subscription order at any time.

👉 Log into your account here and scroll down the subscription you want to modify.

👉 To change the next date it's coming click ‘🗓 Next order date’ button (this will be under 'More...' if you're on mobile) and select a date when you'll be back

👉 Or you can click 'More...' and 'Pause' if you're not sure how long you'll be away for

Any questions? Just pop us over an email at hello@gethomethings.com.

I need to update my card details.

👉 Log into your account via the account portal.

👉 Click 'Edit' next to 'Billing'

👉 Select one of the cards already on the system, or 'Add New Payment Method'

👉 Pop in your new card details and click 'Next'

If you experience any issues, just pop us over an email to hello@gethomethings.com and we'll be able to help.

I need to update my address.

👉 Log into your account here and scroll down to the subscription you want to modify.

👉 Click 'edit' next to shipping address

👉 Pop in your new address and click 'Save'.

If you'd rather we do it for you – pop us over an email at hello@gethomethings.com.

Do I get a reminder when my order is due to come out?

Of course (we’d never leave you in the dark). You’ll get an email 3 days before we take the payment and ship the order.

You can also use our text notifications, just add your phone number to your account here. Under the ‘Shipping & billing 🚚' button (this will be under 'More...' if you're on mobile) click 'Edit' next to your address, and 'Edit contact info'.

I want to cancel my subscription.

👉 Log into your account here.

👉 Scroll down to the subscription you want to modify and click the ‘ More...’ button.

👉 Then click 'Cancel'.

If you'd rather we do it for you – pop us over an email at hello@gethomethings.com.

It says I don't have an account when I try to login.

Very occasionally an account is not created when a customer subscribes. You'll find out if it's happened when you try to login.

If it happens to you, click create an account here and use the same email address you signed up for the subscription with. The account will then be linked to the subscription.

Any issues just drop us an email at hello@gethomethings.com.

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