QuestionThings

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Managing your Subscription

I want to pause, delay, or skip my order.

👉 Log into your account here and scroll to the subscription you want to modify.

👉 Click the ‘Skip ⏯’ button.

👉 Select whether you’d like to fully skip your order, half skip, or gift to a friend.

If, when you try to log in, it says you don’t have an account – pop us over an email at hello@gethomethings.com and we’ll send you a sign-up link via email.

My orders are coming too often.

👉 Log into your account here.

👉 Scroll down to the subscription you want to modify and click the ‘... More’ button.

👉 Then click ‘Edit frequency’.

👉 Use the drop down at the top to choose how often you’d like to order to come from now on, and select your next order date on the calendar.

If you have multiple products in your subscription, and want them to come at different frequencies, ‘split subscription’ first, then change the frequencies following the instructions above.

Any questions (or want to change your subscription frequency to something other than those options)? Just pop us over an email at hello@gethomethings.com.

I want to add a new product to my order.

👉 Log into your account here and scroll down the subscription you want to add a product to.

To add a one-off product to your order:

👉Click ‘ ▀▄ Edit Products’ button.

👉 Scroll to the ‘Add to your next order (1-time)’ section and click ‘+’ on the product you want to add as a one off.

To add a new product permanently to your subscription:

👉 Click the ‘Add product(s) to your subscription’ button.

👉 Select the product you want to add on and click ‘Confirm’.

Any questions? Just pop us over an email at hello@gethomethings.com.

I’m going away for a while and want to pause my orders

You can change the date of your next subscription order at any time.

👉 Log into your account here and scroll down the subscription you want to modify.

👉 Click the ‘🗓 Next order date’ button (this will be under 'More...' if you're on mobile).

👉 Click this to bring up a calendar, where you can select the date that you’ll be back and ready to start the orders up again.

Any questions? Just pop us over an email at hello@gethomethings.com.

I need to update my card details.

👉 Log into your account via the account portal.

👉 Scroll down to the subscription you want to modify and click the ‘... More’ button.

👉 Click ‘Change payment method’ and then 'Confirm'.

An email should land in your inbox with a link to pop in your new details.

If you experience any issues, just pop us over an email to hello@gethomethings.com and we'll be able to help.

I need to update my address.

👉 Log into your account here and scroll down to the subscription you want to modify.

👉 Click the 'Shipping & billing 🚚' button (this will be under 'More...' if you're on mobile) and 'Edit' next to your current address.

👉 Pop in your new address and click 'Save'.

If you experience any issues, just pop us over an email to hello@gethomethings.com and we'll be able to help.

Do I get a reminder when my order is due to come out?

Of course (we’d never leave you in the dark). You’ll get an email 3 days before we take the payment and ship the order.

You can also use our text notifications, just add your phone number to your account here. Under the ‘Shipping & billing 🚚' button (this will be under 'More...' if you're on mobile) click 'Edit' next to your address, and 'Edit contact info'.

I want to cancel my subscription.

👉 Log into your account here.

👉 Scroll down to the subscription you want to modify and click the ‘ More...’ button.

👉 Then click 'Cancel'.

If, when you try to log in, it says you don’t have an account – pop us over an email at hello@gethomethings.com and we’ll send you a sign-up link via email.

It says I don't have an account when I try to login.

Very occasionally an account is not created when a customer subscribes. You'll find out if it's happened when you try to login.

If it happens to you, click create an account here and use the same email address you signed up for the subscription with. The account will then be linked to the subscription.

Any issues just drop us an email at hello@gethomethings.com.

How do I use the tabs?

- Top up your bottle with 500ml lukewarm water

- Drop in the tab

- Wait for the tab to dissolve (leave the trigger of whilst it's fizzing)

- Get your clean on

How do I use each spray?

Allthings: spray surface and wipe with a damp cloth. For stubborn stains - allow 1 minute to work it's magic.

Baththings: spray on the surface you want to clean, and wipe with a damp cloth. For stubborn stains: spray, wait 10-15 seconds, and then wipe.

Shinythings: we recommend applying the product first with a damp cloth before buffing the surface clear with a dry cloth.

Click *here* to check them out.

How long can the sprays last one diluted?

Store your tabs in a cool, dark place, out of reach of children and people you don’t like.

Once diluted the cleaning sprays can last for up to 12 months.

Can I use my own bottle?

You can definitely use your own bottles, but Homethings bottles have been designed specifically for a safe customer experience using the correct measurements for our non-toxic tabs (like diluting in 500ml of lukewarm water).

Please ensure that they are sterilised before use them and that you follow the instructions of how to use our tabs exactly.

How do I recycle the bottle + sachets?

The bottle is made from 100% recycled plastic and can be recycled with standard plastic bottles if it can't be recycled any more.

The trigger is made of plastic (polypropolene). We decided on fully plastic triggers as they are easier to downcycle. Plastic triggers are often collected by your local authority. If they can't, you can send it back to us and we will get it downcycled for you.

The sachets can be popped in with your paper recycling.

To shop sprays, click *here*.

Tell me about the ingredients.

Tell me about the ingredients.

The full ingredients lists for the cleaning sprays are:

Allthings: Sodium Lauroyl Sarcosinate, Disodium Lauryl Sulfosuccinate, Citric Acid, Sodium Bicarbonate, Gluconolactone, Sodium Benzoate, Potassium Sorbate, Parfum (Fragrance), Citral, Limonene, Colorant

Baththings: Sodium Lauroyl Sarcosinate, Disodium Lauryl Sulfosuccinate, Amphoteric Modified Starch, Citric Acid, Sodium Bicarbonate, Gluconolactone, Sodium Benzoate, Potassium Sorbate, Parfum (Fragrance), Coumarin, Hexyl Cinnamal, Limonene, Linalool, Colorant

Shinythings: Sodium Lauroyl Sarcosinate, Amphoteric Modified Starch, Citric Acid, Sodium Bicarbonate, Gluconolactone, Sodium Benzoate, Potassium Sorbate, Parfum (Fragrance), Citronellol, Geraniol, Limonene, Linalool, Colorant.

For links to the safety data sheets click the links below:

Allthings // Baththings // Shinythings

Tell me about the fragrances.

Our signature scents are what makes our sprays smell so damn good. Grapefruit + Mandarin (Allthings), Lavender + Tonka Bean (Baththings) and Peony (Shinythings).

We source super concentrated eco scents that require one tenth of the dosage of ordinary scents massively saving resources in the fragrance production process. The scents are composed of natural and synthetic blends in order to achieve the concentrate and resource efficiency required. All scents are free of Phthalates.

The split of natural vs ingredients are:

Allthings: 14.9% natural, 85.1% synthetic

Baththings: 5.2% natural, 94.8% synthetic

Shinythings: 5.0% natural, 95.0% synthetic

You can learn more about why we don’t only use natural essential oils over on this blog post.

Are the sprays vegan and cruelty free?

We are certified by the Vegan Society, and approved by Leaping Bunny, a global programme that requires standards to be upheld over and above the legal requirement. All of our products are approved under the Cruelty Free International Leaping Bunny programme, the internationally recognised gold standard for cruelty free products.

For more information visit www.crueltyfreeinternational.org

Are the products safe to use around pets, children, and pregnant people?

Yep! They’re safe to use around all of the above.

Is your multipurpose spray antibacterial?

One of the key ingredients in our multipurpose cleaner is Citric Acid which is a great natural antibacterial agent.

That said we don’t use any specific harsh anti-bacterial agents in our cleaning products as we don't actually believe that 'killing 99.9% of all bacteria' is a good thing and neither, necessarily, is a completely sterile home environment. Our products are effective at removing bacteria from your surfaces (using surfactants) but not necessarily biocidal in terms of killing all of the microorganisms present.

Our view is that there is lots of good bacteria out there and a lot of new studies suggest that the bacteria being reduced in the total cleaning process are the ones that are actually beneficial for your health. That's why our formulations are non-toxic and contain no nasty ingredients used as antibacterial agents.

Where are the tabs + packaging made?

The tabs + packaging are both made right here in the UK.

My bottle is leaking.

If your trigger is leaking, it can usually be fixed by following these steps:

🙃 Remove the trigger from the bottle

🙃 Spray into the sink until it runs dry

🙃 Re-attach the trigger to the bottle, making sure its screwed on tightly around the neck

Sometimes gas can build up in the nozzle if the triggers are attached before the tabs have fully dissolved, causing them to leak or dribble.

If your bottle or trigger has broken, pop us over an email at hello@gethomethings.com and we can help sort you out with some replacements.

How do I use these tabs?

The beauty of Dishthings is that it’s an “all-in-one” tab, meaning there is rinse aid and salt already included, so you shouldn't need extra salt (unless you’re in a very hard water area).

Just pop them in, select your settings, and let them work their magic.

Do I need to add salt and rinse aid?

The beauty of Dishthings is that it’s an “all-in-one” tab, meaning there is rinse aid and salt already included, so you shouldn't need extra salt (unless you’re in a very hard water area).

Tell me about the ingredients.

Ready for a science lesson? The full list of ingredients is 👩🏼‍🔬

Sodium carbonate, Sodium citrate, Sodium Carbonate Peroxide, Polyethylene glycol, Granulation excipient, Polycarboxylates, Sodium silicate, Alcohols (C16-18, ethoxylated), Sodium chloride, Glycerin, Subtilisin, Isotridecanol, (ethoxylated), Eucalyptus oil, Amylase, Colorant

The ingredients are 96% plant + mineral based. 4% of ingredients are synthetic ingredients that contribute to the overall cleaning performance of the tabs. None of our ingredients are animal derived and no nasties.

Click *here* to check them out.

What are your tabs wrapped in?

Our tabs are wrapped in PVOH (a 100% biodegradable material). There's no need to unwrap them before putting them in the machine.

There's loads of research showing PVOH is not a contributor to microplastics e.g. https://www.degruyter.com/document/doi/10.1515/tsd-2020-2326/html.

We're always looking for ways to move away from PVOH in the future once a solution is found 🔎

Is this mild enough to wash my decorated dishes / silver cutlery?

Our Dishthings are great, but you should always be careful with the fancy stuff. Our tabs aren't suitable for items with gold or silver decoration, crystal, hand painted china or aluminium.

Is using a dishwashing machine less eco than washing by hand?

Dishwashers being less environmentally friendly is a myth – using one can be much more energy and water efficient, especially when the machine is only used if full. Money.co.uk and Which.co.uk contains some great info on it.

Where are the tabs made?

Our Dishthings are made in a nearby country in the EU.

The packaging made right here in the UK.

Are they vegan / cruelty free?

For more information visit www.crueltyfreeinternational.org

How do I use it?

The most important thing to do is to put the pod into your washing machine first before loading the laundry.

1. Put the pod into the back of the drum first.

2. Load your clothes in making sure you leave enough room for a fist at the top of the drum.

3. Close the door and select your wash.

Do you have a non-bio option?

Our new + improved Laundrythings now also have a non-bio option (snazzy), so you can now choose between bio (which is fragranced) or non-bio (which is fragrance-free).

I have sensitive skin, are your pods suitable?

Even our bio pods contain super eco / mild detergents, but we’d recommend going for our non-bio (fragrance-free) pods if you have super sensitive skin ☁️ To learn more about the difference, check out our blog post on: bio vs non-bio 💭

Tell me about the ingredients.

Here's a full list of what's in our pods:

Sodium Carbonate, Zeolite, Sodium Bicarbonate, Laureth-7, Sodium Silicate, Citric Acid, Sodium Sulfate, Sodium Stearate, Sodium Palmitate. Sodium Citrate, Sodium Polyitaconate, Cellulose Gum, Polyether/Polyester-Copolymer, Parfum (only present in Fragranced version), Subtilisin, Amylase, Lipase. Mannanase, Cellulase, Pectate Lyase.

Tell me about the fragrance.

Laundrythings (Fragranced)

0.9% natural ingredients

99.1% synthetic ingredients

What are the pods wrapped in?

Our pods are wrapped in PVOH (a 100% biodegradable material). There's no need to unwrap them before putting them in the machine.

There's loads of research showing PVOH is not a contributor to microplastics e.g. https://www.degruyter.com/document/doi/10.1515/tsd-2020-2326/html.

We're always looking for ways to move away from PVOH in the future once a solution is found 🔎

Do they contain fabric softener?

Currently our eco laundry pods do not contain fabric conditioner and we recommend that people use their favourite fabric conditioner in addition to our pods if this is something that you like to use. We found that a lot of people do not like/use softener which is why we haven't included this in our pods. It also helps us keep them hypoallergenic and fragrance free ✨

Where are the pods + packaging made?

Our Laundrythings are made in a nearby country, in the EU, in a factory powered by 100% renewable energy.

The packaging made right here in the UK.

Are they vegan / cruelty free?

For more information visit www.crueltyfreeinternational.org

How do I use it?

Washupthings is super simple to use. Just fill a jug with 325 ml of lukewarm water, cut the sachet along the dotted line and pour the powder in. Mix to get rid of most of the lumps and pour into the bottle. Your washing up liquid will be ready to go, and the rest of the lumps with dissolve over the next 24hrs.

Tell me about the ingredients.

Here’s the full list of ingredients:
Sodium sulphate, Sodium citrate dihydrate, Sodium dodecylbenzene sulfonate, Xanthan gum, Citric acid, Gationic guar gum, Sodium salt of methylglucinediacetic acid, Sodium carbonate, Potassium sorbate, Sodium coco sulphate, Sodium benzoate, Fragrance, Silicon dioxide, Colourant

Click *here* to check them out.

Tell me about the fragrance.

The fragrance is Apple + Nashi pear (which smells amazing, just fyi).

To give it a whirl, click *here*.

My Washupthings seems a bit lumpy...

Most of the lumps should dissolve when mixed with lukewarm water (a fork or a whisk can help, if you're having a little trouble with it) but any remaining lumps with dissolve in the bottle over the next 24hrs.

Can I recycle the sachet?

The Washupthings sachet is made from coated paper, widely recycled in the paper stream.

Where are they manufactured?

Washupthings is made right here in the UK.

Where is my order?

Royal Mail aim to take 2 - 3 working days to deliver your order, but it can take a fair bit longer. Especially if you are in one of the harder to reach parts of the UK. If your order hasn't turned up in 10 working days get in touch (hello@gethomethings.com) and we'll help out.

Why has only some of my order been delivered?

To save on packaging, in some cases we will ship items from your order out separately (where appropriate). If you are still missing any part of your order, drop us an email over on hello@gethomethings.com

Where do you ship?

We currently just ship in the UK. Shipping is free for all UK customers.

How do I track my order?

If we offer tracking for the product you’ve purchased, you will receive the tracking number via email once the order has been confirmed.

How can I manage my order(s)? (cancel, return, view, change)

You’ll need to create an account to do this. You can do so here. If you have any issues please email us at hello@gethomethings.com

What will my products be shipped in?

We’ve worked hard on our packaging to keep it to a minimum – less really is more. We use recycled cardboard for pretty much all our packaging with no plastic in sight. We’d love to get your thoughts on our packaging + any ideas for improvement are much appreciated. Contact us at hello@gethomethings.com

How do I change my payment / card details?

Easiest way to do this is to:

👉 Log into your account here

👉 Click “Manage Subscriptions”

👉 Click “Payment Methods” then “Add New Payment Method”

👉 Enter your up to date card details and billing address

👉 Click on the “Shipping” tab and expand the drop down of the correct shipping address

👉 Click "Change Payment Method" and select the new card – this will then automatically be updated in your subscription

Get in touch if you experience any issues.

What is your return policy?

You can read about that here.

What if my delivery got damaged?

Check the returns policy here.

When do I get my refund?

Please allow around 5 working days after you have confirmation that it's been processed - if not, give us a shout and we will look into it.

What methods of payment do you accept?

Mastercard, Visa, AMEX, Maestro, Google Pay. No bitcoins or IOUs.

What should I do if my discount code doesn’t work?

Email us via hello@gethomethings.com or contact us on social media @get_homethings

How do I dispose of Homethings packaging?

Before you dispose of it, see what you can do with your packaging first. The Keep it Clean kit has endless possibilities (endless is a bit of an overstatement but we’ve seen some awesome stuff). Always dispose of your packaging carefully. All the cardboard we use is recyclable, whilst the tablet sachets are home compostable. If you don’t have a home compost (the food waste bin collected by the council usually doesn’t count) throw it in the bin, NOT the recycling bin.

Is your packaging recyclable?

Yes. All of our packaging is recyclable except our borosilicate glass bottles (borosilicate isn't recycled by most councils, but is built to last) and our tab wrappers which are home compostable – these can go in most food compost bins but check with your local council. If you are unable to home compost, please throw these in the bin. We hate waste but we’re working on it.

What are the tabs packaged in?

Our tabs are packaged in home compostable sachets + the rest of our packaging is recyclable. It's derived from a range of products such as paper, eucalyptus fibre, cassava and corn starch and it has gone through all the testing to be described as home compostable.

My packaging was damaged in the post

Please pop us an email at hello@gethomethings.com with a picture so that we can get to the bottom of why this may have happened

Do you have any accreditations?

For more information visit www.crueltyfreeinternational.org

We're also a certified B Corporation, which means that we meet high standards of social and environmental performance, transparency, and accountability.We were recognised as a B Corp 'Best for the World' for 2022, after achieving one the highest scores in the Environment area of the assessment.

You might also spot the Made In Britain logo on some of our Things. By manufacturing as much of our Things and their packaging here in the UK as possible, we significantly lower our carbon footprint and we help support fellow small businesses and jobs here in the UK too.

How can I reach you?

Email us at hello@gethomethings.com, contact us on social media @get_homethings, or text us by clicking here (if you are reading this on mobile) or messaging +447588701427.

Where are Homethings products produced?

Our PCR bottles, cardboard packaging, compostable sachets and non-toxic cleaning tabs are all made in the UK by small British businesses. Our dishwash and laundry pods, and our triggers, come from Europe. Our glass bottles are only available from China at present but we are always working to improve our supply chain. As we want to provide high-quality products for a good price, we always keep an eye out for the best option possible. Feel free to get in touch if you want to chat about this.

Can I leave a review?

Of course, talk freely and let us know what you think here. Leave a review or slide into our inbox hello@gethomethings.com

Can I refer a friend?

Please do, we’d be honoured – and there’s something in for you too. You get your next refill for free! Check out this page for more details.

What is your privacy policy?

Here we go.

Can I gift Homethings?

For sure, but we can’t wrap it in a bow...Yet.

QUESTIONTHINGS

CHOOSE TOPIC

Managing your Subscription

Cleaning Sprays

Dishthings

Laundrythings

Washupthings

Sponge + Floor

Shipping+ Ordering

Packaging

Homethings

CHECK OUT OUR THINGS

Dishthings

The best dishwasher tablets for you, your family and the planet. WHAT IT IS: 40x eco-friendly dishwasher tablets All-in-one, includes rinse aid + dishwasher salt Only 21p a wash (auto-delivery)...

£10.00

Laundrythings 2.0

Laundrythings has had a makeover - say hello to your new favourite laundry product. Dirty clothes? We've got an even better thing for that. 30x eco laundry pods that work best...

£10.00

Washupthings 2.0

Washupthings has had an upgrade…our new + improved formula is foamier and grease bust-ier than ever! What's included in the kit: 1x bottle and 4x powder-to-gel refill (from just £2.50 a bottle!)...

£12.00

Washupthings Refill 2.0

We’ve been working on something super exciting behind-the-scenes… our new + improved WASHUPTHINGS is here! The UK’s first powder-to-gel washing-up liquid refills. Refill your washing up liquid bottle with just...

£7.00

Cleaning Spray Kit

Start your refillable journey and clean up your home one cleaning spray tab at a time with our Cleaning Spray starter kit. What's included in your first delivery: 3x bottles and...

£16.00

Multi Surface Refillable Cleaning Spray

Never buy a cleaning spray bottle again. Keep on refilling with just a tab and tap water. What do you get? x1 refillable bottle made from 100% recycled plastic x1...

£5.00

Cleaning Spray Refills

Shop our cleaning spray refill tabs. Choose your combo of multi purpose, bathroom and glass + mirror cleaning spray tabs from the list. Clean your home (and the planet) with just a...

From £5.00

Starter Bundle

Try all our refillable + sustainable cleaning products at the best price. 3 refillable cleaning spray bottles; 3 cleaning spray tabs; 30 laundry pods; 40 dishwasher tabs; 20 floor pods; 3 compostable...

£50.00

Floorthings

20x drop + mop floor cleaning pods. Simply drop a pod into your bucket, let it dissolve and mop. No nasty chemicals, no plastic waste, just clean floors without the hassle.

£8.00

Spongethings

Magic in action. What starts as a flat, cracker-like sponge transforms before your very eyes when ran under the tap. Cleaning with Spongethings is a showstopper. These compostable sponges save space...

£7.00

Keep it Clean Tee

Homethings merch has landed – it's time to rock your favourite cleaning brand wherever you go and not just in your home. Sporting our iconic Don't be vanilla, be a refilla catchphrase...

£20.00

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Homethings-QuestionThings

Managing your Subscription

QUESTIONTHINGS

CHOOSE TOPIC

CHECK OUT OUR THINGS

Dishthings

Laundrythings 2.0

Washupthings 2.0

Washupthings Refill 2.0

Cleaning Spray Kit

Multi Surface Refillable Cleaning Spray

Cleaning Spray Refills

Starter Bundle

Floorthings

Spongethings

Keep it Clean Tee

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