Returns and exchanges

Products that haven't been used

You can return any item in its original condition for a refund within 14 days of delivery.

If you’d like to do so, please contact our Customer Service team at hello@gethomethings.com and we’ll let you know what to do. You will be responsible for the cost of returning the goods to us in this case.

Money back guarantee

We are close to being 100% sure that you will be a huge fan of your Homethings after you've used them. However, if for any reason we are wrong and you are not fully satisfied there will be no hard feelings. You can return the item to us and we will provide a full refund. However we will not be able to pay for the return delivery. Make sure to get a Proof of Postage when you return the goods to us (and keep hold of it in case the delivery goes missing).

If you’d like to do so, please contact our Customer Service team at hello@gethomethings.com and we’ll let you know what to do.

Damaged, faulty or the wrong Homethings

If you receive your Homethings and they are damaged or faulty, or you’ve received the wrong order, we will of course exchange the items or offer you a refund. And we’ll be sorry too.

Please keep the packing materials, and the damaged items, so we can see what’s gone wrong.

We may ask you to return the items to us. If this is the case we will pay for the return delivery. 

Get in touch with the Customer Service team at hello@gethomethings.com to discuss if this happens.

A few other things to note

• Refunds will only be returned to the original credit/debit card used.
• If you request a refund but do not return the items to us within 14 working days of letting us know, we won’t be able to make the refund.

 

This policy does not affect your rights under law as a consumer, which still apply.